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Wednesday 26 June 2013

The Pygmalion Effect and the Goal Setting

Can reality be influenced by the expectation of others? Although it might get to your nerves sometimes, but when some body over-expects from you, the belief does push you to cover that extra mile, if for nothing than for that feeling which comes with success that's 'shared'. Wikipedia says: Robert Rosenthal and Lenore Jacobson (1968) report and discuss the Pygmalion effect in the classroom at length. In their study, they showed that if teachers were led to expect enhanced performance from some children, then the children did indeed show that enhancement. Going Further-  J. Sterling Livingston wrote in the article Pygmalion in Management in the September/October, 1988 Harvard Business Review. "The way managers treat their subordinates is subtly influenced by what they expect of them,"The Pygmalion effect enables staff to excel in response to the manager’s message that they are capable of success and expected to succeed. The Pygmalion effect can also undermine staff performance when the subtle communication from the manager tells them the opposite. These cues are often subtle. As an example, the supervisor fails to praise a staff person's performance as frequently as he praises others. The supervisor talks less to a particular employee.
Livingston went on to say about the supervisor, "If he is unskilled, he leaves scars on the careers of the young men (and women), cuts deeply into their self-esteem and distorts their image of themselves as human beings. But if he is skillful and has high expectations of his subordinates, their self-confidence will grow, their capabilities will develop and their productivity will be high. More often than he realizes, the manager is Pygmalion."

Goal setting is something which manifests itself  in so many ways in our lives. On a personal level, setting goals helps people work towards their own objectives—most commonly with financial or career-based goals.For Complex Organizations, Management by Objectives, or MBO , is a concept expressed by Peter Drucker more than 50 years ago. This strategy for managing people, which focuses on managing teams based on their ability to complete individual and team goals. Talking about the goals Drucker suggested that they should be SMART i.e. Specific, Measurable, Achievable, Realistic and Time bound.


Realistic is a very tricky word. Marketing theorists always suggest to 'delight' the customers, which they say, can be done by under promising and over delivering. Under promising in an organization can be cancerous. Deliberately setting a low target is the biggest crime against excellence. Your organization will always be burdened by a lack of inspiration which comes with such an act.


The Goal Setting is considered an “open” theory, so as new discoveries are made, it is modified. Numerous studies have shown that specific and ambitious goals lead to a higher level of performance, but some recent studies and research paper indicate different findings. In Goal Gone Wild , Lisa D. Ordóñez, Maurice E. Schweitzer, Adam D. Galinsky and Max H. Bazerman argue  that the beneficial effects of goal setting have been overstated and that systematic harm caused by goal setting has been largely ignored. They have  identified specific side effects associated with goal setting, including a narrow focus that neglects non-goal areas, a rise in unethical behavior, distorted risk preferences, corrosion of organizational culture, and reduced intrinsic motivation. Rather than dispensing goal setting as a benign, over-the-counter treatment for motivation, They say, managers and scholars need to conceptualize goal setting as a prescription-strength medication that requires careful dosing, consideration of harmful side effects, and close supervision." They further say," When we set goals, we're taught to make them specific and measurable and time-bound. But it turns out that those characteristics are precisely the reasons goals can backfire. A specific, measurable, time-bound goal drives behavior that's narrowly focused and often leads to either cheating or myopia. Yes, we often reach the goal, but at what cost?"



The role of SMART goals can't be over-emphasized, but, perhaps like everything in life, the inspiration is in striking the right balance.






Friday 21 June 2013

DIVISON OF LABOUR

source:http://www.rationalrevolution.net/articles/division_of_labor.htm
This Course is surprising me. Making me think in so many directions and re-examine many of my assumptions. Dr Mandi's win-win style of 'earning while learning' seemed hard to believe because  it came with his deceptively-ascetic ways. Make no mistake, however, his philosophy is purely materialistic even though he explores the sustainable side of it.

But then he has his ways of putting
things so controversially it's hard to forget one thing he says in the class!



Factory line of production if taught in a routine class-room way will hardly raise an eyebrow.This seems so understandable. Wikipedia defines Factory line or Assembly line as:

An assembly line is a manufacturing process (most of the time called a progressive assembly) in which parts (usually interchangeable parts) are added to a product in a sequential manner to create a finished product much faster than with handcrafting-type methods.

But then this will also be the most prosaic a way!


He puts it most bluntly and says if you want a job to become more 'scientific' (scientific meaning definable,improvable etc) just take the decision making capacity out of a worker and let him do the job mechanically. The craftsmanship, he says, is  not in sync with the modern ways and the skill has to die for a meaner, more efficient way of production to flourish. 


This statement seemed so unacceptable to me and I was very vehement in opposing it. To which he says with a chuckle whether I have any connections with Kolkata! I am not a socialist /communist. I always had faith in the power of capitalistic system and perhaps this is the reason I chose to be an MBA. But then his ways of putting things was so stark even if you had an iota of doubt against the utility of this 'mechanical' system this approach will help you question it. 



You can find his take on the things here:

http://pomcourse2012.blogspot.in/2012/09/concepts-division-of-labor.html

This line of thinking also set me re-examine what I experienced in my  past jobs. I worked with TATAs and with L&T. I found TCE employee with more skill (very subjective and perhaps not true at one to one level), however, The L&T with its more set way of doing things was so efficient. Both giants were/are producing differently skilled leaders. It always struck me that something was fundamentally different with their approaches but I couldn't figure out what. Thanks to Dr Mandi now I can see what was going on.


He, of course, was quick to add  that this method will bring an amount of dissatisfaction which should be treated as an HR issue and dealt within this ambit without compromising the efficiency part.The problems with this approach can be found here;

http://www.preservearticles.com/2012022323619/what-are-the-disadvantages-of-division-of-labour.html

But I think he is very true when he says these problems must be dealt with a HR perspective.












Tuesday 18 June 2013

The MBA Journey

When I was at L&T, just a week back, I tried to 'google' texts like 'things to do before you start your MBA course' or stuff like  'things to read before embarking the MBA journey' and surprisingly GOOGLE always came short on this search. Somehow I could never locate the things ( may be because nothing matched what I had imagined I should find; something at least half as grand as the MBA promise! ).


Tense as I was with all the feedbacks that I was getting- '5 years work ex.. Gooo.. (deep pause) but I think you will have this Albatross hanging in your neck', 'you never know what the placements might be like but it's gonna be difficult'.  At moments like these I'd just close my eyes and think when was the time I could/should have gone to a B-school. Just after the college I was a disaster- I could have messed the best of the opportunities back then. Then started my love with Civil engineering, although she (Civil Engineering!) couldn't pay me back as I'd have wished I was not getting enough of her. There was so many things I could do with her but couldn't was just not okay with me..

I spent some amazing professional time with TATA Consulting Engineers. One month after I shed my Trainee skin  I was asked to go to Amsterdam !! Gosh what a dream run! Just thinking about it  brings a chuckle to my mood ! Although it seems like no big a deal... but people, take this in to perspective .. I was not working in IT industry.. I was working in a traditional hard core engineering company where you just don't get such chances.. You don't send your Trainees for technological discussions.. Every one was wary ..  TATA projects director, who has to finance my stay there was just reminding me all the time .. 'See this is the minimum that we expect from You.. Bring the approval..'

Then L&T happened.. And it brought some amazing prospects with it.. I just couldn't say quits.. and Now that I have finally 'goodbyed' my sweetheart for 5 years.. I find myself.. in the best possible time of MY life when I could have embarked this journey..!!  I really couldn't have taken this journey any time sooner without losing some of the important lessons in life or without knowing some of the amazing people I have known my entire life..

So Finally here I am .. Tense, Stiff and Uncomfortable. In this week's time if there was 2 hours when I was relaxed, chill and slouched it was in Dr Prasad Aka Dr Mandi's class.. The inspiration of this blog..

People SEE Dr Mandi Here..
http://www.youtube.com/watch?v=B2R8hzI8jXA

I really want to write a lot about the class today but that's going to be my next blog.. I am going to dedicate a complete blog to his teaching philosophy, whatever I understood in one class, and let me tell you it had profound (and relaxing) effects on me..